We primarily operate a book on the day appointment system.
You can call by telephone or visit the practice from 7.00am.
Consider completing an eConsult to let us know your problem or get advice. They are reviewed by a member of our clinical team and we will advise you of what to do next.
Please note, to manage these requests safely we are currently only accepting eConsult messages between 7am and 1pm.
Want advice from your doctor, self-help information or have an administrative request (such as a sick note or test results)? Use eConsult and get a response before the end of the next day or sooner.
If you have recieved a text message or letter from us asking you to arrange an appointment, please let the reception team know.
Some dedicated clinics can be booked in advance. These include: diabetes, smear tests, family planning, healthcare assistant, phlebotomy, all vaccinations, baby checks, asthma and COPD reviews (with a nurse).
Blood Tests
- Blood tests can be booked up to 4 weeks in advance.
- Blood test appointments are from 7am to 12noon.
- Alternatively, you can book to attend the phlebotomy clinic at Southend Victoria Plaza by visiting the booking website.
If you have a request form that is marked as urgent, you can attend the Victoria Plaza clinic without an appointment.
If you have been asked to have a fasting blood test, please inform upon booking.
Sometimes the Clinician of your choice may be fully booked or unavailable. Our reception team will offer you the next available appointment with an alternative clinician.
You have the right to request a male or female Doctor.
Our reception team will do their best to find you an appropriate appointment, if available. In order to do this, we may ask some brief questions. This will help us ensure your concern is dealt with by the appropriate person in an appropriate timeframe.
Please note that we are a multi-disciplinary team and you will not always be offered an appointment with a Doctor. Our reception team have been given information to help appropriately direct appointments to clinicians.
Our team include: advanced Nurse practitioners, practice nurses, nursing associates, healthcare assistant, Paramedic practitioners, clinical Pharmacists, advanced clinical practitioner and trainee GPs.
If you require reasonable adjustments, please email our reception.mailboxF81007@nhs.net inbox to discuss further.
If you cannot attend your appointment please let us know as soon as possible so that we can offer this appointment to another patient.
More than 15 million general practice appointments a year are being wasted due to patients not attending.
We try our best to help as many patients as possible with the resources available to us. We understand it is disappointing and worrying if you cannot get an appointment.
Our entire team deserve the right to work without fear of abuse. We ask that everyone speaks to eachother in a courteous and respectful manner.
More than one in four NHS staff said they had experienced harassment, bullying or abuse from patients, relatives or members of the public at work.
We are a group practice - which means you can see any of our Doctors.
All registered patients have been allocated a named GP. If you wish to know your named GP please ask. All patients aged 75 and over will have received a letter confirming your named GP.