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The Puzey Family Practice
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BBC Health News

  • NHS plans 'unthinkable' cuts to balance books09 May 2025 00:20Diabetes care, rehab centres, end-of-life services and talking therapies at risk in England.
  • More blood victims will die without compensation - minister07 May 2025 18:15Extra sessions of the public inquiry into what's been called the worst treatment disaster in NHS history are taking place.
  • 'The NHS at its worst', ex-ombudsman tells inquiry06 May 2025 18:00Sir Rob Behrens says it was a "disgrace" how mental health services failed two vulnerable men.
  • Big baby trial gives pregnant women more choice 07 May 2025 09:10Doctors say women should be confident it's safe to be induced from 38 weeks, if expecting a large baby.
  • Plan to modernise 1,000 GP practice buildings06 May 2025 09:15The Department of Health and Social Care said it is the biggest public investment in facilities in England in five years.
  • 'Doctors told my mum poison symptoms were anxiety'07 May 2025 06:19Ellena Baxter says watching her mother's health deteriorate was devastating.

Compliments, suggestions & complaints

You can use the NHS Friends & Family Test link to leave us a comment

If you have had a great experience or a member of our team has gone the extra mile to help you, please let us know! Positive feedback is great for staff wellbeing and we'd love to share your comments.

Please ask reception for a gold star card to share your comments.

We appreciate that sometimes things can be done better. We welcome your feedback and are always seeking ways to improve the quality, effectiveness and efficiency of our services. Please get in touch if you'd like to share your comments.

If you should need to make a complaint, please do so in writing (email or letter). Our details can be found on the Contact Us page.

Complaints are handled by Practice Manager Tim Curtis and Clinical Practice Manager Erin Burrows.

Alternatively, if you'd like to arrange to speak with practice management please inform the reception team and we'll arrange to call you back at a mutually convenient time.

Further information about making a complaint about NHS services can be found on their website.

If you need help to make a complaint or require assistance from an advocate, the following website may be of help:

  • The Advocacy People
  • POhWER
  • Citizens Advice

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The Puzey Family Practice

Southwell House, Back Lane, Rochford, Essex, SS4 1AY

  • 01702 533740
  • reception.mailboxF81007@nhs.net
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