Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 01702 533740
  • Text Size
    • Increase Text Size
    • Decrease Text Size
    • Reset Text Size
The Puzey Family Practice Providing NHS services
Providing NHS services
Search
Show Main Menu
  • Home
  • Contact Us
  • Doctors & Staff
  • Clinics & Services
  • Practice News
  • Practice Catchment Area
Show Side Menu
NHS 111 - if it's less urgent than 999
  • Change of Address
  • Communication Consent
  • Fitness for work / Sick note
  • Repeat Prescription

Key Information

  • Accurx
  • Registration
  • Prescriptions & medications
  • Appointments & Clinics
  • Mental health & emotional wellbeing
  • getUBetter - Physiotherapy App
  • Pregnancy, babies & children and family planning services
  • Reporting a death & bereavement
  • Non-NHS Service Fee List
  • Be Clear on Cancer
  • Caring for a relative or friend
  • NHS Friends & Family Test
  • Coronavirus & vaccinations
  • Compliments, suggestions & complaints
  • Disability and equality
  • Home Visits
  • CQC
  • Data protection, privacy notice and information handling
  • Useful telephone numbers
  • Live Well
  • Conditions A to Z

BBC Health News

  • Disposable vape ban begins but will teens quit? 01 Jun 2025 00:12Retailers will no longer be able to sell single-use vapes as new laws comes into force across the UK.
  • Ranganathan opens up about mental health struggle01 Jun 2025 01:53The comedian says he hopes to destigmatise mental health issues by being open about his own experiences.
  • People say coke and fries are helping their migraines - but there's a twist01 Jun 2025 01:36Migraines are one of the most complex neurological disorders. What is the science behind the latest hack?
  • Breakthrough cancer drug doubles survival in trial31 May 2025 00:08An international study found immunotherapy before surgery could give patients extra years of life.
  • Cash to isolate 'would have cut Covid deaths'28 May 2025 16:05Baroness Dido Harding tells Covid inquiry Rishi Sunak blocked higher support payments.
  • Kara Tointon has double mastectomy after gene test28 May 2025 18:21The actress, 41, reveals she has had preventative surgery after learning she carries the BRCA gene.
Home > Compliments, suggestions & complaints

Compliments, suggestions & complaints

You can use the NHS Friends & Family Test link to leave us a comment

If you have had a great experience or a member of our team has gone the extra mile to help you, please let us know! Positive feedback is great for staff wellbeing and we'd love to share your comments.

Please ask reception for a gold star card to share your comments.

We appreciate that sometimes things can be done better. We welcome your feedback and are always seeking ways to improve the quality, effectiveness and efficiency of our services. Please get in touch if you'd like to share your comments.

If you should need to make a complaint, please do so in writing (email or letter). Our details can be found on the Contact Us page.

Complaints are handled by Practice Manager Tim Curtis and Clinical Practice Manager Erin Burrows.

Alternatively, if you'd like to arrange to speak with practice management please inform the reception team and we'll arrange to call you back at a mutually convenient time.

Further information about making a complaint about NHS services can be found on their website.

If you need help to make a complaint or require assistance from an advocate, the following website may be of help:

  • The Advocacy People
  • POhWER
  • Citizens Advice

Last Updated 29 May 2025

Share

  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services
Optician
Wills
& LPA
Hearing Aids
& Services
Home
Care
Advertise Your
Business Here

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Social

  • Facebook

Contact

The Puzey Family Practice

Southwell House, Back Lane, Rochford, Essex, SS4 1AY

  • 01702 533740
  • reception.mailboxF81007@nhs.net
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services
Optician
Wills
& LPA
Hearing Aids
& Services
Home
Care
Advertise Your
Business Here