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The Puzey Family Practice Providing NHS services
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  • Doctor strike inflicting pain and misery on patients, says health secretary14 Nov 2025 18:08Health Secretary Wes Streeting says the five-day strike by resident doctors is "completely irresponsible".
  • Resident doctors in Scotland begin ballot for strike action 14 Nov 2025 07:59BMA Scotland says ministers went back on a pay agreement but Health Secretary Neil Gray says it is a "fair, affordable, equitable pay offer".
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  • Hospitals knew a heart device led to more patients' deaths - but they kept using it12 Nov 2025 22:00Almost half of patients given a heart pump, after the NHS had raised concerns about it, died soon after.
  • NHS waiting list down - how is your hospital doing?13 Nov 2025 10:23At the end of September, the backlog stood at 7.39 million in England.
  • Streeting accuses doctors' union of acting 'like cartel'12 Nov 2025 17:29The health secretary launches strongest criticism yet of the union ahead of Friday's strike by resident doctors.
Home > Compliments, suggestions & complaints

Compliments, suggestions & complaints

You can use the NHS Friends & Family Test link to give feedback about your experiences. 

If you have had a great experience or a member of our team has gone the extra mile to help you, please let us know! Positive feedback is great for staff wellbeing and we'd love to share your comments.
Please ask reception for a gold star card to share your comments.

We appreciate that sometimes things can be done better. We welcome your feedback and are always seeking ways to improve the quality, effectiveness and efficiency of our services. Please get in touch if you'd like to share your comments.

If you should need to make a complaint, please do so in writing (email or letter) where possible. Our details can be found on the Contact Us page.
Complaints are typically responded to in full within 28 working days by Clinical Practice Manager, Erin Burrows.
Alternatively, if you'd like to arrange to speak with practice management please email us at reception.mailboxf81007@nhs.net or call and advise a member of reception team. We'll arrange to call you back or meet at a mutually convenient time.
Please note that due to operational demands, this could be up to 28 working days. 

Further information about making a complaint about NHS services can be found on their website.

If you need help to make a complaint or require assistance from an advocate, the following website may be of help:

  • The Advocacy People
  • POhWER
  • Citizens Advice

The You and Your General Practice guide provides information about what you can expect. Read more about it at: NHS England » You and your general practice – English

Last Updated 22 Oct 2025

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The Puzey Family Practice

Southwell House, Back Lane, Rochford, Essex, SS4 1AY

  • 01702 533740
  • reception.mailboxF81007@nhs.net
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