We primarily operate a book on the day appointment system. You can call by telephone or visit the practice from 7.00am.
For all routine queries, consider our Accurx service.
Consider completing an online triage request via Accurx to let us know your problem or get advice. Submissions are reviewed by a member of our clinical team and we will advise you of what to do next. This service should only be used for routine matters as responses may take up to 2 full working days.
Submissions can be made by a third-party on behalf of a patient. Such as a parent/carer for a child or on behalf of someone who is unable to access online services for themself.
Accurx have produced a video guide if you are unsure about how to use the service.
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How can Accurx help me?
Ask for advice, request referrals, manage your medication or medication review, discuss test results, send photographs, request a pre-bookable appointment, arrange a follow-up or update us about an ongoing issue.
Please note, to manage these requests safely we are currently accepting limited online submissions. Once the cap has been met, the online service will close automatically until the following working day.
On Monday 11th August the cap will be lifted.
If you have recieved a text message or letter from us asking you to arrange an appointment, please let the reception team know.
Some dedicated clinics can be booked in advance. These include: diabetes, smear tests, family planning, healthcare assistant, phlebotomy, all vaccinations, baby checks, asthma and COPD reviews (with a nurse).
Blood Tests
- Blood tests can be booked up to 4 weeks in advance.
- Blood test appointments are from 7am to 12noon.
- Alternatively, you can book to attend the phlebotomy clinic at Southend Victoria Plaza by visiting the booking website.
If you have a request form that is marked as urgent, you can attend the Victoria Plaza clinic without an appointment.
If you have been asked to have a fasting blood test, please inform upon booking.
Appointments policies
- Sometimes the Clinician of your choice may be fully booked or unavailable. Our reception team will offer you the next available appointment with an alternative clinician.
- You have the right to request a male or female Doctor.
- Our reception team will do their best to find you an appropriate appointment, if available. In order to do this, we may ask some brief questions. This will help us ensure your concern is dealt with by the appropriate person in an appropriate timeframe.
- We kindly ask that patients aim to attend their appointment 5 minutes early to allow for checking-in, travel or parking delays.
If you arrive more than 5 minutes late, speak to a member of reception promptly. We regret that we cannot guarantee to rearrange your appointment if you are 10 minutes or more late.
- Please note that we are a multi-disciplinary team and you will not always be offered an appointment with a Doctor. Our reception team have been given information to help appropriately direct appointments to clinicians.
- Our team include: advanced Nurse practitioners, practice nurses, nursing associates, physician associate, healthcare assistant, Paramedic practitioners, clinical Pharmacists, advanced clinical practitioner and trainee GPs.
- Your appointment may be moved to a suitable alternative Clinician if for unforseen circumstances your original appointment cannot take place as planned. We will notifiy you in advance, where possible. If you are disattisfied with the change you can request to re-book.
- Language interpretors including British Sign Language can be arranged on request. Please contact us at the email address below to advise.
- We operate a zero-tolerance policy against violence or abusive behaviour towards our staff or other patients. Patients and/or relatives/cares may be subject to recieve a warning letter if such behaviour occurs. Continued behaviour or incidences deemed to be of a criminal nature may result in termination of registration with us.
- We are a teaching practice, actively engaged in the development of staff and colleagues from a number of specialties. Sometimes a student or observer may be present for your appointment. You have the right to refuse, please let the Clinician know your wishes. This will not affect your care.
If you require reasonable adjustments, or have any other query you wish to discuss further please email our reception.mailboxF81007@nhs.net inbox to discuss further.
If you cannot attend your appointment please let us know as soon as possible so that we can offer this appointment to another patient.
More than 15 million general practice appointments a year are wasted due to patients not attending.
We try our best to help as many patients as possible with the resources available to us. We understand it is disappointing and worrying if you cannot get an appointment.
Our entire team deserve the right to work without fear of abuse. We ask that everyone speaks to eachother in a courteous and respectful manner.
More than one in four NHS staff said they had experienced harassment, bullying or abuse from patients, relatives or members of the public at work.
We are a group practice - which means you can see any of our Doctors.
All registered patients have been allocated a named GP. If you wish to know your named GP please ask. All patients aged 75 and over will have received a letter confirming your named GP.