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Call 111 - When it is less urgent than 999

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Contact Details

The Puzey Family Practice

Southwell House, Back Lane, ROCHFORD, Essex, SS4 1AY

01702 533740

01702 533747

Do not email in cases of urgent queries or medical emergencies - Please call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

CALL 999 NOW if you have:

  • Signs of a heart attack - pain like a very tight band, heavy weight or squeezing in the centre of your chest.
  • Signs of a stroke - face drooping on one side, can't hold both arms up, difficulty speaking.
  • Severe difficulty breathing - gasping, not being able to get words out, choking or lips turning blue.
  • Heavy bleeding - that won't stop.
  • Severe injuries - or deep cuts after a serious accident.
  • Seizure (fit) - someone is shaking or jerking because of a fit, or is unconscious (can't be woken up)
  • Sudden, rapid swelling - of the eyes, lips, mouth, throat or tongue.


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